Heritage Bank is a leading Nigerian bank with an excellent service culture hinged on working with each customer to create a name and heritage for today and for future generations. With the ideals of Service, Performance, Respect, Integrity, Innovation, Tenacity and Excellence forming core values, we have set out to redefine the concept of banking for the quintessential customer.

With our ethos of an African centered world view of wealth, we are dedicated to being not just a catalyst for growth in the Nigerian financial sector, but an ambassador for showcasing the global quality that Nigeria possesses.

By the cosy design of all our retail environments, our branches are appropriately designated as Experience Centers;  where clients  leave with lasting, positive impressions of a new definition of service as we have introduced into the industry. This is because we believe that no individual is done until they have left something behind that defies time- a heritage that places emphasis on creating, preserving and transferring wealth across generations.

Integrity Statement

Heritage Bank Plc (The Bank)’s long standing practice shall be to hold itself to the highest standards of integrity in the conduct of its business and to ensure that its behaviour and the manner in which it selects its corporate sponsors, clients, co-financiers and counterparties meet these standards. Further, as a key player in banking and financial intermediation, the Bank shall seek to promote high ethical standards, integrity, and good business practices.

The Bank’s general principles and rules on ethical behaviour and integrity are contained in the Codes of Conduct adopted by the staff of the Bank. Adherence to these principles and rules and observance of all specific requirements relating to personal and professional behaviour are the duties of each individual to whom the said policy applies.

Our Customer Service Charter

We pledge to continually:

• Provide Straight-Through and Seamless Banking Experience

• Provide Accurate and Relevant Information to our Customers

• Listen to our Customers at all times

• Respond Promptly to our Customers Requests

Your right as our customer

• You have a right to be treated with courtesy and respect

• You have a right of full access to information regarding your personal business and other information, given that such information does not infringe upon the rights of other customers or regulation/ law

• You have a right to financial privacy and confidentiality (subject only to the limitations of regulatory disclosure requirements)
• You have a right to lodge a complaint about a service failure

Your responsibility as our customer

• You have a responsibility to treat us with courtesy and respect

• You have a responsibility to provide the information requested by us in an accurate, thorough and timely manner

• You have a responsibility to abide by any legal requirement and other obligations that you must meet according to laws, rules and regulations of our country, Nigeria and/or applicable international laws

Our Purpose and Values

We are driven by a set of principles that make us the embodiment of innovation wrapped in modest elegance and knowledge, enabling us to share and lead by example the emergence of a new attitude towards financial services, the people that provide them as well as those that benefit from them.

Our Vision

We are a tenacious team, committed to delivering distinctive financial services, building on our legacy of innovation and partnership to create, preserve and transfer wealth across generations.

Our Mission

We shall create value for all stakeholders using superior market knowledge, operational excellence and a culture of integrity.

Core Values (Our SPRIITE)

S – Service

P – Performance

R – Respect

I – Integrity

I – Innovation

T – Tenacity

E – Excellence

The Timeless Wealth Journey

In 2012, the seeds of rebirth were  sown as we, against all odds, acquired the license of Societe Generale Bank of Nigeria (SGBN) from the Central Bank of Nigeria (CBN). These seeds have sprung forth and bore fruit, leading to our emergence as Heritage Bank Plc.

Staying true to our values of Integrity and Excellence, we offered to return 100% of existing SGBN account holders’ funds. However, more than 70% of those preferred to continue with the service under the leadership of Heritage Bank Plc. We successfully returned 100% of existing SGBN account holders’ funds to their owners as promised, while at the same time meeting, fulfilling and exceeding all required criteria for operations.

Under the leadership of a team with outstanding talent and high performance consistency, Heritage Bank embarked on a quest to do that which had never been done in Nigerian banking – create, preserve and transfer wealth across generations.

A New Era

In October 2014, Heritage Banking Company Plc successfully met the requirements of the Asset Management Corporation of Nigeria (AMCON) and the Central Bank of Nigeria (CBN) toward owning 100% shares in Enterprise Bank Ltd.

On 27th of January 2015, AMCON officially transferred ownership of Enterprise Bank Ltd to Heritage Bank, and today we have been fully integrated to become a single BIGGER and BETTER financial institution: Heritage Bank Plc.